SHARED SERVICE MANAGER (finance, SLA agenda)

• Effective execution of Service Management Framework
• Completes and executes the SLA by customer
• Responsible for regional cost allocations
• Regular service and performance reviews in alignment with Global Service Manager
• Implements common service management methodologies (contracts, SLA, KPI/Reverse KPI, performance results etc.), tools and templates
• Implements pricing and chargeback model
• To be a first contact for incident management and for any issues related to delivery of services that do not meet the defined targets
• Implements quality/continuous improvement programms
• Support to Global Service Manager

Požiadavky

• Master degree in Business/Finance/Accounting
• Fluent level of English language, German language is a plus
• Extensive experience in Shared Service Center environment is a MUST
• Knowledge of SAP - FI module
• Process management experience including the ability to apply, gauge and interpret process metrics
• Experience in process improvements
• Leadership skills
• Flexibility in terms of travelling

Benefity

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