Manager IT Service Desk.

Pracovná ponuka už nie je aktívna

Lokalita : Košice
Plat : Dohodou
Termín nástupu : Neurčený
Pracovná doba :

Informácie o ponuke:

Main tasks:

Managing an international Service Desk team
Lead operational work in Service Desk
Coordinate staffing to ensure daily operation
Ensure delivery of agreed services to customers
Incident, request, problem and change handling
Measure, forecast and monitor resources and activities within the function
Report operational work and major incidents
Process improvements and documentation of routines and procedures
Act as escalation point
Implementation of new system “Service Now”
Transition to DBS IT
Communication to users/customers

Our expectations:

Stabilization and upgrade of Office 365
Manage personal changes in IT domains due to changes in HR Central
IT security - vulnerability actions
Migration of all user accounts and computers
Change Service Desk system to Service Now
ITIL adaption and improvement of incident and service request processes
Plan, prepare and perform transition to DBS IT